vFairs

POSITION PURPOSE: Take inbounds and make outbound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to client guidelines.

ESSENTIAL JOB FUNCTIONS:

· Have full range of motion in wrists, fingers, and thumbs

· Be able to sit at a desk for extended periods of time

· Have normal or corrected vision to read computer screens and printouts

· Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone

· Perform basic math functions including addition, subtraction, multiplication and fractions

· Strong oral and interpersonal communication skills

· Meet client guidelines and have clear understanding of client policies

· Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.

SPECIFIC DUTIES:

  • Answer all questions and guide borrowers through the application process
  • Update consumers account information during and after each call.
  • Identify payment options; setup payment arrangements as appropriate.
  • Must have good customer service skills and ability to work in a team environment.
  • Required to maintain their daily and monthly service level expectations
  • Initiate effective outbound calls and receive inbound calls.
  • Produce and arrange payment solutions for customers.
  • Provide account updates to management as appropriate.
  • Ensure client/company quality standards are met
  • Work assigned group of accounts
  • Assure the best interests of the company are maintained.
  • Provide management with information on any suspected work or personnel problems.
  • Continued training in UDAAP and compliance policies.
  • Other duties as required and fulfilling other duties as assigned.

SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:

  • Maintain professional, courteous treatment of clients, coworkers, and consumers
  • Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
  • Meet FMA’s Standards for attendance and promptness.
  • Demonstrate problem solving ability
  • Excellent computer skills
  • Working knowledge of billing practices and techniques
  • Excellent verbal and written communications skills
  • Ability to handle problems
  • A strong sense of teamwork and cooperation with management and coworkers

QUALIFICATIONS:

  • High school Diploma or equivalent.
  • Previous customer service billing experience a plus
  • Basic Microsoft office applications
  • Must be able to pass background check and drug screen as permitted by law

Job Type: Full-time, Part-time

Pay: From $23.90 - $28.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Evening shift
  • Morning shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

    Work Location: Remote

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