As a Project Coordinator owning the success of vFairs customers will be your job responsibility. You will be involved in the entire customer life cycle right from post-contract and throughout the duration of their subscription period.
You will own and manage
o Customer on-boarding experience
o Create strong relationships with customers
o Customer loyalty
o Customer product adoption
− Plan, execute and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
− Assist operations and local quality function in tracking, documenting, and reporting quality levels
− Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
We are looking for an individual who is
− Passionate about working with customers
− Exercises sound business judgment
− Uses impeccable project management skills and act as a trusted consultant to help customers achieve their goals.
Some ideal traits for this role are:
− Professional. You’ll be liaising with high-level customers from world-renowned companies, universities and government organizations, so it’s important to be professional always. Experience with large enterprise clients is preferred.
− Analytical. You can review trends and client information to identify product or service growth opportunities.
− Mind of a Consultant. This is a highly consultative enabling you to assess the potential of a client and develop a strategy to help achieve success.
We are looking for someone who has the below Personal Traits & Qualifications
− Ownership. You are someone who likes to take ownership. Customer Success will define your success. You are someone who likes to work hard to ensure that each one of the clients that you are working with benefits immensely from their relationship with you.
− Flexible. vFairs.com serves clients in different time zones and we aim to serve our clients 24/7 during their LIVE events. While there will be other team members who will work with you make sure that your client gets the best customer support ever - you are someone who would be extremely flexible to work odd hours and on weekends / public holidays as and when the work requires that.
− Multi-tasker. We are looking for someone who thrives in a multi-tasking environment and can adjust priorities on-the-fly. We are a fast-growing start-up and are looking for people who thrives in a fast-paced, startup environment and culture. Ideally you should have prior experience working in a similar role / organization.
− Experience. Ideally you should have 0 - 1 year experience in customer support, project management, or other client-relations roles.
− Tech-aptitude. You should be tech-savvy. You should have had prior experience working with Google Apps for Work (Gmail, Calendar, Drive, Docs, Sheets)
− Written and Verbal Communication skills. We are looking for someone who has impeccable written and verbal communication skills. You are able to adapt your communication skills to the type of client you are working with.
− Creative. You can think of innovative ways to help get the job done and help your customers build creative strategies to implement our product successfully.
− Proactive. You don’t wait for people to tell you what to do. You can manage yourself and manage up and down. You also have the ability to manage both short-term and long-term priorities simultaneously.